Indicators for Diagnostic Imaging Services

For a medical imaging service, such as radiology, MRI, CT, ultrasound, among others, KPIs (Key Performance Indicators) can be critical to measure efficiency, quality, and patient satisfaction. Here are some examples of top KPIs for a medical imaging service:

  • Patient waiting time: Measures the time a patient must wait from requesting the appointment to performing the imaging study. Short wait times often correlate with greater patient satisfaction.

  • Study completion time: Measures the time necessary to perform the medical imaging study once the patient is in the examination room. Shorter times may indicate greater operational efficiency.

  • Appointment cancellation rate: Measures the frequency with which patients cancel or do not show up for their scheduled appointments. A high rate may indicate problems in appointment management or communication

  • Diagnostic accuracy: Measures the accuracy of the results of medical imaging studies compared to the final diagnoses. High accuracy indicates adequate image quality and interpretation.

  • Imaging study rejection rate: Measures the frequency with which imaging studies are rejected or must be repeated due to technical or quality problems. A low rejection rate indicates better image quality and less need for repeats.

  • Patient satisfaction: Measures the patient’s overall satisfaction with the service received, including communication with staff, comfort during the procedure, and clarity of instructions provided.

  • Response time for reports: Measures the time necessary to generate and report the results of the medical imaging study to the requesting physician. A fast response time is crucial for timely patient treatment.

  • Equipment Efficiency: Measures the effective uptime of medical imaging equipment compared to planned and unplanned downtime. High equipment efficiency indicates better utilization of resources.

  • Regulatory and safety compliance: Evaluates the degree to which the medical imaging service complies with safety regulations and standards established by health authorities and accreditation organizations.

  • Profitability and resource utilization: Measures the profitability of the medical imaging service based on operating costs and income generated. It may also include the optimal utilization of resources such as personnel, equipment, and supplies.

These are just a few examples of common KPIs used by medical imaging services. It is important that each medical imaging center defines its own KPIs according to its strategic objectives and the needs of the patients and doctors they serve.